Language I/O is looking for an experienced DevOps Engineer to help bridge the gap between our software development teams and IT operations. This role will involve both working as an independently contributing engineer, as well as communicating with, coaching and mentoring team members.

The role will be responsible for optimizing our pathway to deploy multiple Language I/O technologies to the cloud, and help guide the processes moving forward. The role will provide the opportunity to strategically evaluate modern cloud technologies and deployment management solutions and shape the future of our environment. Success in this role will be defined by achieving a speedy and simple process that measurably accelerates our dev -> prod cycle time.

Language I/O delivers market-leading, multilingual customer support technology that enables monolingual support teams to email, chat, and otherwise provide text-based support in any language, right inside of any major CRM.

This is a superb opportunity to work in a dynamic, virtual team environment and to participate in the development of exciting machine learning / natural language processing solutions.

Responsibilities:

• Contribute to and participate with the company DevOps Values, including following the CAMS Model (Culture, Automation Measurements and Sharing principles), Three Ways Thinking and the DevOps Playbook of methodologies

• Utilize, expand, redesign and implement CI/CD pipelines for various technologies including our Java based software, Python based ML products and new products as developed

• Direct and remote systems administration of AWS environments as needed

• Identify, recommend, and implement the best cloud services for executing workloads

• Identify, recommend, and implement strategies to reduce cloud services bill

• On-call availability for after hours Incident Management

Qualifications:

• A Bachelor’s degree in Computer Science or related field

• 3+ years in a DevOps engineer role

• Demonstrated experience managing deployment processes at-scale

• Knowledge of AWS CDK, CloudFormation, CloudWatch, EC2, Load Balancers, Networking, Route53, WAF

• Knowledge of AWS RDS PostgreSQL

• Knowledge of Linux (Ubuntu/Debian) Systems Administration, scripting and automation techniques for working with virtual machines

• Preferred: Experience with Java EE environments

• Preferred: Data Engineering experience

• Preferred: AWS Solution Architect certification

• Preferred: Demonstrated experience with serverless technologies

This is a full-time, salaried, exempt position, working 100% remote from any US location. Language I/O offers a competitive salary based on experience and full benefit offerings, including health insurance, 401(k), and discretionary paid time off.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.