Renewal Specialist
Kofax
Operations
Kuala Lumpur, Malaysia
Posted on Dec 9, 2024
Renewal Specialist
Tracking Code
A24-109
Job Location
Level 31 Menara Prestige, No 1 Jalan Pinang, Kuala Lumpur,
Job Level
Choose One
Category
Sales and related
Position Type
Full-Time/Regular
The Renewal Specialist is responsible for helping to reduce the supplier customer attrition rate and oversees processing all supplier customer cancellation requests as well as collecting outstanding debts from these supplier customers. The Renewal Specialist will proactively monitor accounts to ensure that existing clients continue to use Tungsten services. In addition, tasks also include providing reports be it within the finance team, to other teams, or to the buyer customer to either understand or to help stem attrition rates.
Essential Duties and Responsibilities
- Liaising with customers who wish to cancel their contract, to investigate reason of cancellation and to collect any monies outstanding
- Creating and sending accurate reports on weekly basis to buyer customers and colleagues when buyer customer clarification is required
- Analyzing data gathered to identify suppliers who are in the state of cancellation
- Contacting supplier customers whose use of the system has decreased
- Identifying and reporting any issues causing decreases in supplier’s transaction activities
- Assisting in any ad hoc project assigned by the Manager
- Data preparation in advance of renewal:
- contract type
- dates
- tariffs
- terms
Required Skills
- Strong proficiency in Microsoft office applications
- Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)
- Detail-oriented with high level of time management skills (including flexibility when the workload requires extra time)
- Previous renewal or customer service experience/skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.
Required Experience
- Min 2 years of experience in Customer Service, sales or support role
Working hours
Mon to Thursday : 4pm to 1am
Friday : 12noon to 9pm