ID 2026-29697

Location

US-CA-San Francisco | US-IL-Chicago | US-WA-Seattle

Category

Business/Sales Operations & Strategy

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As an Xactly System Administrator, you are responsible for the end-to-end design, implementation, configuration, and maintenance of global incentive compensation systems using the entire Xactly platform, including Incent and Intelligent Solutions. You will lead a dedicated team of individual contributors, manage daily operational activities, delegate tasks effectively, and ensure precise execution of monthly and quarterly commission processing. In this role, you will act as a trusted advisor to cross-functional business units, evaluating and scaling technical tools and emerging AI solutions to eliminate process inefficiencies and maximize system performance.

This position is an individual contributor role with supervisory responsibilities reporting to the Sr. Director, Sales Compensation.

Responsibility

• Administer the Xactly Incent and Analytics platforms, ensuring precise configuration of enterprise-level commission plans, credit rules, and complex data calculations

• Manage a team of three professional individual contributors, coordinating short-term resources, establishing operational priorities, and supporting employee career development

• Collaborate with compensation design, sales operations, and revenue operations teams to deploy plan updates, resolve data dependencies, and execute successful period-end processing

• Evaluate, adopt, and scale technical tools and AI capabilities within the systems ecosystem to optimize automated compensation workflows and drive data-driven efficiency

• Solve complex, multi-step system challenges, technical calculation discrepancies, and system integration defects across platforms to mitigate business risk

• Lead user acceptance testing (UAT) cycles with cross-functional stakeholders, overseeing configuration deployments, and maintaining clean documentation patterns

• Serve as the primary technical liaison between internal organizational departments, especially the Accounting team, offering top-tier support with Xactly CEA and external implementation partners during strategic system upgrades and plan deployments

• Establish structured decision frameworks and continuous data-driven reporting to advise senior leadership on process improvements and workflow effectiveness

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree or equivalent in Information Systems, Business Administration, Finance, or a related field

• 8+ years of experience maintaining, configuring, or implementing enterprise Xactly Incent solutions

• Experience supervising or leading professional individual contributors within an operations or technology environment

• Experience with the Software Development Life Cycle (SDLC), including design, build, QA, UAT, and production support within a sales compensation domain

• Experience with SQL, Xactly Connect, and relational database management systems

Preferred

• Xactly Incent platform certification

• Deep understanding of incentive compensation processes, automation methodologies, and corporate best practices

• Advanced experience managing complex, cross-functional automation workstreams under limited direct supervision

• Demonstrated ability to evaluate emerging workplace technologies and AI solutions to optimize team productivity

• Strong written and verbal communication skills across senior leadership and technical engineering teams

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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