Renewal Specialist
DocuSign
Renewal Specialist
- Location
- AU-NS-Remote
- Category
- Sales & Partnerships
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing Docusign customers, managing accounts across the SMB market to maintain their satisfaction and renewal of their next contract. The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader Docusign partner ecosystem.
This position is an individual contributor role reporting to the AVP Sales Enterprise.
Responsibility
Retain and grow customer accounts, including increased commitment
Develop and leverage customer relationships to improve customer retention
Manage renewal process and negotiate multi-variable contracts
Develop a strategy to ensure assigned accounts are renewed in a timely manner
Provide accurate and timely forecasts on a weekly basis
Monitor outstanding renewals and develop a robust follow up system
Liaise with internal teams to ensure smooth processing of quotes and renewals for customers
Identify areas for growth within the account upon renewal
Communicate risk to management and lead resolution strategies
Align with the CSM / CSAM to ensure campaigns running effectively to ensure campaigns are running effectively
Deliver business reviews for low adopting customers who require a 1:1 engagement
Be the principal point of contact for renewals and leverage the internal organisation to meet the needs of your customers
Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service
Ad hoc duties as directed by management
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
1+ years experience in B2B sales or account management focused on customer renewals
Bachelor’s degree or equivalent required
Preferred
Experience in B2B sales or account management focused on customer renewals within the technology or software industry
Proven track record of success in managing a high-volume portfolio of accounts
Track record of success and over-achievement of quota in past positions
Proven ability to work in a fast-paced environment
Exceptional time management, organization, and multi-tasking skills are a must
Strong verbal and written communication skills, specifically at the executive level
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.