ID 2026-28954

Location

BR-SP-Sao Paulo

Category

IT Infrastructure & Operations

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We’re looking for a Client Platform Engineer (macOS and Fleet Operations) with deep expertise in macOS, Jamf, and large-scale endpoint operations. In this role, you’ll be a key contributor to the ongoing evolution of our Mac fleet management and Digital Employee Experience (DEX), ensuring our endpoints remain secure, reliable, and performant at enterprise scale. Your focus will be on day-to-day fleet health, patching, vulnerability management, operational excellence, and user experience optimization across thousands of macOS devices globally. You’ll partner closely with Security, IT Operations, and the business teams to proactively identify trends, prevent incidents, and continuously raise the bar on endpoint reliability.

This position is an individual contributor role reporting to the Sr. Manager, Client Platform Engineering.

Responsibility

• Own the operational health and lifecycle management of the macOS fleet, ensuring stability, security, and performance at scale

• Configure, maintain, and optimize Jamf Pro policies, profiles, smart groups, and workflows to support enterprise macOS environments

• Lead OS and application patching operations, balancing security, compatibility, and user experience

• Develop and maintain automation and scripting (Bash, Python, PowerShell where applicable) to reduce manual effort and improve fleet consistency

• Monitor and improve digital employee experience (DEX/DEM) using telemetry and endpoint visibility tools, including Zscaler Digital Experience (ZDX) or similar platforms

• Analyze fleet health signals to identify trends, degradation patterns, and emerging issues before they impact users

• Partner with Security teams to ensure compliance with endpoint security baselines and conditional access requirements

• Drive continuous improvement of endpoint performance, boot time, login experience, application reliability, and network experience

• Act as a technical escalation point for complex macOS issues, providing root-cause analysis and long-term remediation

• Benchmark our macOS environment against industry best practices and enterprise standards, recommending improvements where appropriate

• Collaborate cross-functionally with IT Support, Identity, Network, and Workplace teams to deliver a cohesive end-user experience

• Support occasional off-hours or weekend work for critical fleet operations

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience.

• 5+ years of experience in IT, with a strong focus on macOS fleet management and end-user computing in enterprise environments

• Experience with Jamf Pro in large-scale macOS deployments

• Experience with macOS internals, security controls, and device lifecycle management

• Experience managing OS and third-party application patching at scale

• Scripting experience in Bash, with an automation first mindset

• Experience operating in large, complex enterprise environments with global user populations

• Experience with endpoint telemetry, fleet health dashboards, and troubleshooting using data and signals

• Experience working with tools such as GitHub, ServiceNow, Jira, and Confluence

Preferred

• Strong scripting skills in Python, with an automation first mindset

• Strong analytical and problem-solving skills, with the ability to translate data into operational improvements

• Excellent communication skills and the ability to collaborate across technical and non-technical teams

• Experience with Digital Employee Experience (DEX/DEM) or endpoint visibility platforms (e.g., Zscaler ZDX or similar)

• Exposure to proactive fleet monitoring, trend analysis, and performance optimization techniques

• Experience applying AI-assisted or data-driven insights to endpoint operations (e.g., anomaly detection, predictive trends, noise reduction)

• Familiarity with Zero Trust concepts and their impact on endpoint and user experience

• Experience supporting or benchmarking environments with tens of thousands of endpoints

• Strong operational discipline, with a bias toward reliability, standardization, and continuous improvement

• Ability to operate independently while collaborating effectively in a globally distributed team

• Interest in evolving endpoint operations toward self-healing, proactive, and insight-driven models

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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