Senior Manager, Enterprise Renewal Management
DocuSign
Senior Manager, Enterprise Renewal Management
- Location
- IE-Dublin
- Category
- Sales & Partnerships
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Senior Manager, Enterprise Renewal Management is a strategic leadership role responsible for leading a high-performing team of Renewal Managers. You will oversee a portfolio of the organization’s largest, most complex, and highest-value renewal contracts within an assigned territory. As a people leader, you are responsible for coaching your team to navigate multi-year SaaS agreements and complex commercial terms, with a primary focus on minimizing churn, upsell and cross-sell Docusign products and solutions and maximizing Net Revenue Retention (NRR). You will act as a critical commercial advisor, providing air cover for high-stakes negotiations, mitigating organizational risk, and ensuring financial predictability. This role requires a cross-functional diplomat who can align Sales, Customer Success, Legal, and Finance to drive optimal outcomes for both Docusign and our top-tier customers.
This position is a people manager role reporting to the GVP, EMEA Sales & General Manager.
Responsibility
Manage, mentor, and develop a team of Renewal Managers, fostering a culture of high performance, accountability, and continuous professional growth
Guide your team in executing win/win negotiation strategies that maximize contract value while protecting and enhancing long-term customer trust
Maintain and update a rolling forecast for your team’s territory; communicate renewal risks to executive leadership and develop comprehensive mitigation strategies
Serve as a bridge between your team and internal stakeholders (AEs, CSMs, Legal, and Finance) to remove roadblocks and streamline the renewal lifecycle
Ensure team adherence to best practices for CRM hygiene, data accuracy, and renewal SLAs, maintaining a disciplined pace to hit bookings and billings targets
Analyze portfolio data to identify trends, prioritize team engagement, and leverage customer usage behavior to proactively address account health
Act as the escalation point and executive sponsor for complex, high-value commercial agreements and Enterprise License Agreements (ELAs)
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
BA/BS degree or equivalent work experience
10+ years of experience in Sales, Renewal Management, or Customer Success within SaaS, with at least 2-3 years in a formal people management or team lead capacity
Experience with SaaS financial metrics (NRR, LTV, Churn) and the ability to coach others on modeling complex contractual terms
Experience meeting or exceeding team-based quota targets
Experience negotiating and closing complex, multi-million dollar enterprise contracts
Experience with enterprise contracting frameworks (MSAs) and navigating the C-Suite commercial landscape
Preferred
Demonstrated ability to build, scale, and motivate a diverse team in a fast-paced, remote environment
Strong business acumen with the ability to translate data into actionable territory strategies
Experience building high-level relationships and consulting with customers on technology deployment and ROI
Familiarity with Salesforce, Google Suite, and advanced forecasting tools
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.