ID 2025-27441

Location

US-CA-San Francisco

Category

IT Infrastructure & Operations

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

This role is crucial for ensuring our company's high-impact communications reach a global audience with unparalleled quality and professionalism. If you are a dedicated AV professional passionate about delivering exceptional event experiences, we encourage you to apply.

This position is an individual contributor role reporting to the Director, IT Operations.

Responsibility

• Lead the assessment, evaluation, and strategic enhancement of our existing event technology stack and configurations, identifying opportunities for innovation, efficiency, and scalability

• Drive the adoption of new, cutting-edge AV, streaming, and virtual event technologies to elevate the attendee experience and expand our event capabilities

• Develop and implement technical roadmaps for future event technology investments and upgrades

• Ensure all technology solutions align with company security policies, IT infrastructure, and long-term strategic goals

• Develop, document, and regularly test comprehensive BCP and DR plans for all critical event technologies and platforms

• Implement resilient system architectures and redundancy measures to minimize downtime and mitigate risks during live events

• Lead incident response for event technology failures, ensuring swift resolution and clear communication.

• Establish and maintain meticulous documentation standards for all event technology configurations, system architectures, workflows, and best practices

• Create detailed technical schematics, run-of-show documents, equipment inventories, and operational manuals for all setups and enhancements

• Develop a centralized knowledge base for the event tech team and relevant stakeholders, ensuring continuity and efficient onboarding.

• Partner strategically with and manage external AV production companies, technical vendors, and freelance specialists, ensuring they align with our evolving technology standards and BCP/DR requirements

• Negotiate contracts, review proposals, and ensure service level agreements (SLAs) are met, focusing on technology reliability and innovation

• Act as the primary technical liaison between internal teams (e.g., IT, facilities, marketing, communications) and external vendors, translating business needs into technical solutions

• Oversee the end-to-end technical production of events, from complex setup and rigorous rehearsals to flawless live execution and efficient teardown

• Lead and direct technical crews (internal and external), ensuring adherence to established technical specifications and quality standards

• Manage and troubleshoot live audio, video, lighting, presentation systems, and streaming platforms, acting as the ultimate technical authority during events

• Ensure seamless integration of all technical components, including presentation content, remote speakers, and interactive elements

• Develop and manage technical budgets, track expenses, and ensure cost-effective solutions for technology investments and event execution

• Lead technical project timelines, resource allocation, and risk management for all event technology initiatives

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in a relevant field (e.g., Live Event Production, Media Arts, Communications, IT) or equivalent practical experience

• 8+ years of progressive experience in event technical production, with at least 3-5 years in a senior or lead role, specifically focusing on technology infrastructure and strategy for complex events

• Experience in evaluating, implementing, and optimizing event technology stacks (AV, streaming, virtual platforms)

• Experience in developing and executing Business Continuity and Disaster Recovery plans for event technology

• Experience creating detailed technical specifications, system diagrams, and operational guides

• Experience in live audio (mixers, microphones, PA systems), video production (cameras, switchers, encoders, projectors, LED walls), lighting design, and a variety of streaming technologies (e.g., Zoom Webinar/Events, Microsoft Teams Live Events, Vimeo, YouTube Live)

• Experience with network infrastructure and IT requirements for live events (wired/wireless, bandwidth, security protocols)

• Experience with various presentation software (e.g., Google slides, PowerPoint, Keynote) and advanced virtual event platforms

• Experience with professional AV equipment brands and control systems (e.g., Extron, Crestron, Shure, Blackmagic Design, Grass Valley)

• Ability to troubleshoot complex technical issues calmly and effectively in a live environment

• Flexibility to travel as required for events (approximately 10% of time) and work extended hours, including evenings and weekends, as dictated by event schedules

Preferred

• Exceptional documentation skills

• Exceptional communication (written and verbal), interpersonal, and stakeholder management skills

• Excellent project management, organizational, and problem-solving skills, with the ability to manage multiple projects simultaneously, meet deadlines, and perform under pressure

• Certifications in AV technologies (e.g., CTS, CTS-D, Dante, Crestron, Extron)

• Experience with advanced virtual event platforms (e.g., Zoom Events, Sessions, Webinar +, ON24, Bizzabo, Hopin) and their integration capabilities

• Knowledge of broadcast production workflows and technologies, including remote production

• Experience with graphic design software for event visuals (e.g., Adobe Creative Suite)

• Familiarity with various event management software (EMS) platforms and their API integrations

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $112,800.00 - $175,000.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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