End User Services Intern
DocuSign
End User Services Intern
- Location
- BR-SP-Sao Paulo
- Category
- University
- Position Type
- Intern
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As an IT Support Intern, you will provide hands-on technical support for employees while approaching every task with an automation-first and AI-curious mindset. This role is ideal for a student or early-career technologist who enjoys helping people, learning how enterprise IT operates at scale, and continuously looking for opportunities to simplify, automate, or eliminate repetitive work.
In addition to supporting end users, you will collaborate with experienced IT engineers to identify patterns in support requests, document workflows, and propose improvements using automation, self-service, or AI-assisted tools. You will gain exposure to endpoint management, identity and access workflows, collaboration platforms, and onsite AV and event support, while contributing ideas that help scale IT operations more efficiently.
This position is an individual contributor role reporting to the Senior Manager, AMER IT Operations.
Responsibility
Provide first-level IT support for end users, troubleshooting issues with laptops, mobile devices, operating systems, and productivity tools
Support device setup, onboarding/offboarding, inventory tracking, and basic asset management
Assist with identity, access, and application support (login issues, MFA, VPN, collaboration tools) following security standards
Provide onsite AV and event support, including meeting room setup, testing, troubleshooting, and live assistance during meetings or events
Help maintain and support office technology such as conference room systems, displays, peripherals, and shared devices
Identify recurring issues and support patterns, documenting solutions and proposing improvements through automation, self-service, or AI-assisted workflows
Create and maintain technical documentation, runbooks, and knowledge base articles to reduce manual support effort
Collaborate with senior IT engineers to pilot or improve automation, monitoring, and process standardization initiatives
Job Designation
In Office: Employee works from the physical workspace 100% of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field
Experience with Windows and/or macOS environments
Experience with common workplace tools (email, collaboration platforms, video conferencing)
Fluent in English
Preferred
Strong customer service mindset with clear communication skills
Curiosity about automation, AI, and process improvement, with a willingness to learn and experiment
Previous internship, academic, or part-time experience in IT support or helpdesk environments
Exposure to endpoint management, identity systems, or collaboration platforms
Interest in automation, scripting, AI-assisted tools, or workflow optimization
Familiarity with basic scripting (Python, Bash) or low-code/no-code tools
Interest in AV systems, event support, and workplace technology
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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