Enterprise Project Manager, APJ
DocuSign
Enterprise Project Manager, APJ
- Location
- AU-NS-Remote
- Category
- Customer Success & Consulting
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are looking for a skilled Enterprise Project Manager to join our Professional Services team. In this role, you will be responsible for managing complex implementation and integration projects for our enterprise customers. You'll use the Docusign Project Management Methodology to initiate, plan, and execute projects, ensuring they are completed on time and within budget. This includes proactive communication with clients, managing risks, and overseeing project governance. Your work will be critical to the success of our projects with Fortune 500 companies and other key partners.
This position is an individual contributor role reporting to the Regional Delivery Manager - APAC.
Responsibility
Lead the successful delivery of complex, multi-stream enterprise projects using Docusign’s established delivery methodology
Ensure projects are delivered on time, within budget, and aligned to business outcomes and driving strong adoption, renewal, and growth within strategic customer accounts
Manage the full project lifecycle from planning through to close, balancing commercial oversight, governance, stakeholder engagement, and delivery excellence to create a high-quality customer experience across every engagement
Serve as a strategic delivery partner to customers, developing trusted relationships with senior stakeholders
Translate business goals into actionable delivery plans and ensure teams remain focused on outcomes that deliver genuine value
Collaborate cross-functionally with Sales, Product, and Customer Success teams to proactively identify additional customer needs, manage change effectively, and support the delivery of scalable, impactful solutions
Achieve all Professional Services KPIs, including utilisation targets, CSAT and quality benchmarks
Champion and enhance Docusign’s enterprise delivery framework, contributing to continuous improvement of methodology, tools, templates, and governance standards that elevate delivery maturity
Maintain up-to-date knowledge of Docusign’s products and integrations, including CLM, eSign, Web Forms, Salesforce, and other partner technologies, to better advise and guide customers throughout delivery
Support capability uplift across the delivery team, sharing knowledge, mentoring peers, and contributing to internal initiatives that scale our Enterprise Project Management practice
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelors Degree or Equivalent
- 12+ years of relevant experience
- 12+ years of primary project management experience with enterprise projects and a proven track record of delivering projects on time and on budget
- 4+ years of experience with supporting client process optimization and change management
- Proficiency in developing detailed project plans, timelines, and milestones, and effectively presenting them to stakeholders for alignment
Preferred
- Project Management Professional (PMP) Certification
- Background in Software-as-a-Service project management and understanding of business operations and concepts
- Experience using a CRM solution such as SalesForce.com
- Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction
- Experience using Smartsheets for project management
- Demonstrated strong customer-focus with a proactive approach to identifying and resolving client issues/problems
- Ability to manage multiple complex projects simultaneously
- Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.