ID 2024-25306

Location

US-CA-San Francisco | US-IL-Chicago | US-WA-Seattle

Category

Product Experience

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

In this role, approximately half your time will be technical writing, and the other half content design.

As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience.

As a Content Designer, you will act as an integral partner with the Design, Product Management, and Engineering teams. You will focus on making the product easy to adopt. This role helps shape the in-product information for our products and creates engaging website copy to help drive growth. You’ll thrive when writing original copy and collaborating with multiple stakeholders, including Design, Research, Marketing, Product Management, and more.

This position is an individual contributor role reporting to the Senior Manager, Product Documentation.

Responsibility

• Design, create, and publish content that is clear, accurate, and easy to understand

• Develop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise admins

• Ensure timely delivery of content that aligns with product releases and quality standards

• Collaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentation

• Use feedback and data to make informed content decisions and improve documentation

• Contribute to content standards and guidelines, ensuring consistency and clarity

• Lead individual projects effectively, meeting deadlines and balancing multiple tasks

• Review and revise existing content to ensure it meets current standards and user needs

• Write new copy for the Docusign UI and website, including labels, feature naming, instructional in-app user communication, and more

• Help drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copy

• Collaborate with UX designers to create a cohesive cross-product experience

• Serve as the resident UI copy expert, collaborating and coaching for designers, writers, PMs, and engineers as appropriate

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years of experience in technical writing or a related field
• 1+ years of experience in content design, UX copywriting or a related field
• Experience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)
• Experience with creating UI content, preferably in a SaaS, software, or hardware environment
• Experience with Google Workspace
• A portfolio of UX-focused writing samples and/or style guidelines
• Experience working on multi-disciplinary teams

Preferred

• Strong communication skills, both verbal and written
• Experience writing for a variety of audiences, including enterprise customers
• Familiarity with structured-authoring frameworks or tools (e.g., DITA)
• Familiarity with design tools (e.g., Figma)
• Ability to use feedback to improve content and contribute to documentation quality

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $83,500.00 - $120,900.00 base salary

Illinois and Colorado: $79,100.00 - $102,800.00 base salary

Washington and New York (including NYC metro area): $79,100.00 - $108,550.00 base salary

This role is also eligible for bonus and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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