ID 2024-25031

Location

US-Remote

Category

Finance

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As an Accounts Receivable Analyst you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes. The right candidate will excel at controlling past due amounts through complex situations while keeping customer goodwill; driving results in a rapidly changing environment.

This position is an individual contributor role reporting to the Accounts Receivable Supervisor.

Responsibility

• Own and manage customer collections accounts in North America
• Provide timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Analyze information and communicates to supervisor as needed to determine next course of action
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
• Perform other duties as assigned

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Minimum of 2 years collection experience
• Experience with Salesforce or CRM
• Knowledge and experience working with MS Office Suite and with Excel in particular

Preferred

• Strong problem-solving skills and ability to maintain confidential financial files
• Excellent verbal and written communication skills
• Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
• Sense of urgency in delivery and prioritization of tasks
• Proven history of successful dispute reconciliation/troubleshooting
• Effectively manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Experience working in a public company
• Knowledge of collection principles with ability to reconcile credits and debits
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in fast-paced, high volume, high growth atmosphere
• Experience with Oracle or large ERP
• Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
• BA/BS degree

Based on applicable legislation, the below details pay ranges in the following locations:

California: $27.60/hour - $38.89/hour

Illinois and Colorado: $25.24/hour - $32.78/hour

Washington and New York (including NYC metro area): $25.24/hour - $35.86/hour

Washington DC: $27.60/hour - $35.86/hour

This role is also eligible for bonus and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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