ID 2024-24955

Location

US-CA-San Francisco

Category

People & Workplace Experience

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Team Lead, Workplace Experience, you are responsible for ensuring the smooth daily operation of Docusign’s San Francisco headquarters location, nurturing a collaborative and supportive team environment, with a focus on excellence in customer service delivery as the number one priority. This role is ultimately responsible for planning and performing leveled-up operations and service in a high profile position that requires navigating complexity with sophistication and poise. You are proactive at problem solving and demonstrate the ability to make good decisions in a rapidly changing environment.

This position is a people manager role reporting to the Manager, Workplace Experience - North America

Responsibility

• Ensure front desk coverage, mail and package operations, access control, space planning, facilities management - core components to ensure a successful workplace
• Engage with various business leaders, executive support staff, and other key partners to ensure the workplace experience is aligned with business needs
• Build effective relationships with key partners, including C-level Executives
• Design event and employee engagement to enable connection and collaboration performed with a high degree of sophistication
• Support, develop, and coach a small team to implement the highest standard of service, providing learning, growth, and engagement opportunities
• Provide leadership in a customer service intensive environment
• Champion an environment that promotes and supports diversity, inclusion and belonging in collaboration with cross functional partners
• Act as a contributor and collaborator on office build outs and improvement projects, working with real estate and design, vendors, and contractors
• Develop and ensure consistent delivery of site services across our workplace to enhance the employee experience while also operating within financial plans
• Partner with HR, ERG groups and other key stakeholders in delivering employee-centric programs, services and events which build company culture, engagement, and diversity
• Create and oversee content for the managed Intranet sites to ensure relevance and accuracy, and build engagement amongst local employees with Workplace Experience events, programs and initiatives
• Work across Docusign’s global Workplace Experience team on scalable programs and establish consistent, standard methodologies for site management
• Ensure we have the best-in-class suppliers for our offices and effectively implement vendor management best practices ensuring vendors align with our mission and values which includes actively managing best practices, KPIs and SLAs with each Workplace Experience vendor
• Manage Workplace Experience bid processes using Docusign across the region and annual budget planning
• Strive for excellence in our day-to day business, identify technology and process gaps and ensure decisions are data driven
• Scale our services to support the future growth of the organization and improve our collaboration with key vendors, internal business partners, and employees
• Partner with Security and Safety to manage employee health and safety programs, emergency preparedness and disaster recovery plans
• Ensure compliance with all security protocols, ISO, and audit
• Contribute to developing metrics and benchmarks for measuring employee satisfaction and optimizing budgets
• Assist Safety and Security with all Health and Safety compliance issues in line with local legislation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years of people management experience
• 2+ years of office services, hospitality and/or facilities experienceExperience with Google Suite
• Experience managing multiple priorities in a high-pressure environment
• Comfort with ambiguity
• Experience engaging with executive leaders
• Ability to work extended hours as needed

Preferred

• 5+ years of people management experience
• 5+ years of office services, hospitality and/or facilities experienceStrong organizational and time management skills
• High quality written communication skills, attention to detail and bias for top notch work product
• Strong business acumen
• Experience managing physical office move projects
• Experience with a mid-to large sized technology companies
• Experience with workplace strategy and change management
• Attention to detail and data accuracy
• Unwavering ethics & dependability
• Extremely customer-centric, both internally & externally
• Ability to influence and drive at all levels
• Ability to lead multiple, high priority initiatives & projects
• Fast paced, high energy, quick thinking, change oriented, and able to thrive on ambiguity
• Ability to manage multiple initiatives simultaneously. Good prioritization and time management skills
• Project Management skills
• A level of understanding in Health & safety

Based on applicable legislation, the below details pay ranges in the following locations:

California: $96,600 - $149,325 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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