ID 2024-24644

Location

US-CA-San Francisco | US-IL-Chicago | US-WA-Seattle

Category

Customer Success & Consulting

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

In this role, you will act as a business partner to the Partner organization, driving the success of our product partnerships through strategic enablement initiatives. You will be responsible for developing and driving high-impact enablement programs, fostering strong relationships with key business partners at Docusign, and ensuring that our internal field and partner teams are fully equipped to promote, support, and implement Docusign’s integrated solutions.

You will work closely with Revenue Enablement team members to uncover additional technical skill and knowledge needs and build new training programs to bridge the gaps. You will act as a strategic advisor to Product teams for Go-To-Market (GTM) enablement planning plus partner to design and develop product learning content. In this role, you will contribute to a broader enablement strategy that ensures our field teams have the know-how and skill to best position our partner product suite, resulting in a sales velocity that is industry leading and best in class.

This position is an individual contributor reporting to the Sr. Manager, Global Enablement Content.

Responsibility

• Facilitate ongoing communication and collaboration among key business partners and collaborators in Product, Partner, and Partner marketing organizations
• Provide ongoing support to Docusign partner teams (covering System Integrators, Resellers, and Distributors), addressing their questions and concerns related to enablement programs, priorities, and opportunities
• Partner with Revenue Enablement Performance Partners to plug product enablement into a framework for role-based competencies
• Develop and maintain a deep understanding of Docusign’s product suite, partner ecosystem, and market trends
• Lead the creation of comprehensive enablement programs, including advanced training materials, certification programs, and sales tools tailored for internal audiences
• Design and develop partner-related content for global internal audiences to be delivered live and asynchronously using modern learning technologies
• Collaborate with internal and external partner teams to bring enablement to internal field teams
• Understand the product life cycle and GTM approach, using knowledge to build credibility and trust with cross-functional collaborators
• Manage the execution of the GTM enablement plan of record to ensure the successful launch of partner products and integrations
• Track and analyze the effectiveness of enablement programs, using metrics and feedback to continuously improve content and delivery methods

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in a partner enablement, product training, or similar role, preferably within the technology or SaaS industry
• Proven track record of developing and implementing successful product enablement programs for internal and partner audiences
• Understanding of partner ecosystems and the dynamics of partner relationships
• Bachelor’s degree in Business, Marketing, Communications, or a related field

Preferred

• Experienced professional individual contributor role in the Enablement function.
  Uses advanced functional capabilities to complete both routine and non-routine work
• Excellent presentation and communication skills, with the ability to convey complex information in a clear and engaging manner
• Able to develop and deliver strategic communications for Partner Enablement function in a manner that conveys a compelling business case, aligns others, and gets people moving in the right direction.
• Ability to influence with a confident, engaging, and inspiring personality
  Routinely participates in strategy development for enablement programs.
• Guides other cross-functional team members on how to approach and complete objectives by bringing collaborators together to objectively evaluate all viable options in order to reach shared decisions.
• Strong organizational and project management skills, capable of managing multiple priorities and deadlines.
• Applies an analytical approach to interpret data and make data-driven decisions.
• Demonstrated ability to design enablement strategies and oversee the execution of learning solutions to drive outcomes
• Able to use both advanced functional and business knowledge to routinely provide key contributions into functional and cross-functional programs and projects
• Experience with product training delivery and course design, knowledge of content development tools preferred (ex: Articulate 360)
• Familiarity with Docusign’s product offerings and the digital agreement industry

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois: $116,500.00 - $160,150.00 base salary

Washington: $116,500.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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