Senior Engagement Manager

DocuSign

DocuSign

Tokyo, Japan
Posted on Thursday, May 30, 2024

Senior Engagement Manager

ID 2024-24635
Location
JP-Tokyo-Tokyo
Category
Field Sales
Position Type
Regular

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for an Engagement Manager to join our Customer Success team, supporting our Japan business. Our Engagement Manager’s role is that of a trusted advisor to sales and customers with a deep understanding of end-to-end professional services and deployment of DocuSign’s Agreement Cloud. They possess the ability to understand customers’ needs, convey steps that customers can adapt to be successful, recommend standard methodologies in deploying software, and align the right services to promote successful customer outcomes. The Engagement Manager partners closely with the field sales team and supports their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Customer Success ensuring the downstream teams are prepared to support the services that are sold during the sales cycle.

This position is an individual contributor role reporting to the Director, Professional Services – Asia Pacific and Japan.

Responsibility

  • Develop strong relationships to ensure alignment with Field Sales, Customers, Professional Services, Customer Success, and Operations to increase the likelihood of customer success and satisfaction
  • Align to the sales team’s account and deal strategies, engage in the sales cycle and pitch the appropriate services to support customer outcomes
  • Scope services, propose and recommend approaches to customers, and estimate work efforts to develop a Statement of Work
  • Understand the various services, training offerings and what outcomes are achieved when each type of services is used by customers
  • Communicate technical concepts in business or technical terms
  • Partner with Professional Services to ensure appropriate knowledge transfer is conducted and to support the team when challenges arise once a deal is sold
  • Anticipate problems and recommend innovative solutions; achieve customer satisfaction through the sales of sound consulting projects

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

  • Bachelor degree in Business Studies or its equivalent
  • 5+ years of relevant experience in software consulting, services, or a business development role at the enterprise level

Preferred

  • 2+ years experience as a consultant with sound knowledge of SaaS and Cloud based offerings as well as customers of large organization
  • Proven track record for attaining and exceeding annual quota, ability to achieve quarterly quotas
  • Understand enterprise development lifecycle (Agile, Hybrid, Waterfall) and the ability to communicate the differences of each as well as the management of projects in each approach
  • Collaborative and open to supporting the team on deals, and processes and sharing skills to be most productive in this position
  • A self-starter who initiates own personal growth through independent learning of Docusign’s Agreement Cloud and methods to support customers in digitizing their System of Agreement
  • Ability to scope and estimate projects and drive contracts and deals to closure
  • Excellent communication, reporting, and presentation skills and ability to work well in a fast-paced team environment
  • Ability to collaborate with the Sales team to build and complete complex account strategies and sales playouts

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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