What You'll Do:

• Provide prompt, accurate and efficient business and technical support to BidSwitch customers via email, ticket tracking system and online meetings;
• Diagnose and troubleshoot technical issues reported by clients, monitor their health metrics and discrepancy between BidSwitch and customers;
• Create and maintain clear and comprehensive technical documentation, including FAQs, troubleshooting guides, and best practices;
• Assist in the onboarding process of new clients, conduct training sessions to educate clients on how to effectively use the product;
• Gather feedback from clients regarding their experiences with the product, support process, and areas for improvement;
• Work closely with cross-functional teams, including Engineering, and Product Management, to provide insights from client interactions and contribute to product development discussions.

Who You Are:

• 3+ years experience providing business and technical support to external customers;
• Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner;
• Strong technical aptitude, problem-solving skills and the ability to think analytically and logically;
• Proven initiative in taking proactive steps to address issues and contribute positively;
• Aptitude for recognizing the appropriate junctures to escalate problems in a timely manner;
• C1 English level; Russian as a plus
• Strong experience with MS Excel;
• Knowledge of SQL;
• As a plus: experience with Grafana and Prometheus

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer: