What You'll Do:

You will join Criteo’s multinational Global Customer Care Team, the first point of contact for our customers across EMEA. Our mission is simple yet ambitious: deliver an outstanding, efficient, and AI‑powered customer experience for every incoming request, whether via email or live chat.

We are deeply client‑centric and excel through collaboration, communication, and teamwork. We take pride in enabling our clients to succeed by helping them navigate Criteo’s Advertising Platform with confidence, from campaign setup to technical troubleshooting, always sharing the right guidance at the right time.

As an AI‑driven team, we continuously leverage automation, data, and innovation to improve efficiency, scale impact, and raise the bar on customer satisfaction. Learning, curiosity, and continuous improvement are part of our DNA.

As a Customer Care Specialist, you will play a key role in supporting Criteo’s growth by acting as a trusted partner for our advertisers across a wide range of topics. This role offers strong exposure, ownership, and development opportunities within a fast‑growing, collaborative environment. You will:

• Deliver an excellent client experience by troubleshooting and resolving technical, creative, financial, and campaign‑setup related requests with speed, accuracy, and empathy
• Act as a client advocate, escalating performance‑related questions to commercial teams and collaborating closely to ensure seamless resolution
• Deliver high level of support and work alongside top client profiles to drive performance and satisfaction
• Educate and empower advertisers on Criteo’s advertising platform’s features, and best practices, enabling them to run successful campaigns independently
• Provide first‑level product support via email and live chat while consistently applying SLAs and strong prioritization skills
• Partner with internal teams (Technical Solutions, Creative Services, Product) to escalate and resolve complex requests efficiently
• Become a power user of our CRM, ensuring high‑quality case management, data accuracy, and operational excellence
• Actively track and own KPIs such as reply time, resolution time, and CSAT, using data to improve both individual and team performance
• Contribute to process optimization and AI adoption, helping us work smarter, faster, and at scale
• Be a strong team player within a multinational Customer Care Team, where collaboration, communication, and shared ownership are essential to success

Who You Are:

We’re looking for someone who is energized by impact, innovation, and teamwork, and who brings a strong sense of ownership to everything they do.

You bring:

• Fluency in Italian/Spanish and English is a must!
• A strong passion for problem‑solving, simplifying complexity, and delivering solutions that leave clients satisfied
• ​Strong communication skills, clear, structured, and impactful, both written and verbal
• A client‑first mindset, balancing empathy with efficiency and results
• Excellent organizational skills, the ability to multitask, and a sharp attention to detail in a fast‑paced environment
• A collaborative spirit and a genuine enjoyment of working across teams and functions
• The ability to learn quickly, adapt, and thrive amid change and ambiguity
• A KPI‑driven mindset, comfortable using data to prioritize, improve performance, and drive outcomes
• Curiosity, creativity, and the confidence to think outside the box to improve how things work
• A passion for client education and enablement
• An AI‑enthusiastic mindset, excited by innovation, experimentation, and sharing ideas in a rapidly evolving environment

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

What We Offer: