Client Success Manager (Fixed-Term Contract)
Criteo
What You'll Do:
Criteo provides technology and commercial capabilities that enable retailers to generate trade, brand and agency revenues from partners who sell products within their store or online. Brands and sellers use sponsored products and display advertising (on-site) and a variety of off-site formats (display, video, CTV) to engage customers throughout their customer journey, with the purpose of increasing sales and creating loyalty to the retailer. “Commerce Media” connects retailers 1PD, commerce audiences and digital assets to ensure relevancy and the capability to provide personalized product promotions that are relevant to the shopper.
Be an inclusive, respectful, and trustworthy business partner for your clients
Drive a positive and strong can-do attitude by ensuring full understanding and successful utilization of Criteo’s technology and services by your retailers. Create a focus on the customer and build a broad knowledge of our technology, processes, and retailer solutions.
Engage with your clients on sales & operational topics and represent Criteo promoting an understanding of retail media and commerce media.
Manage project and initiatives that unlock value and revenue growth for retailers, including (but not limited to):
- Integrations and new inventory/ad placement expansion
- Identify upsell opportunities
- Sales training & enablement
- Coordination with Criteo brand & agency sales team (where required)
- Coordinating technical troubleshooting, ensuring business needs/impact are captured
- Requests related to analytics, custom reports, campaign management, billing
- Platform training
Work cross-functionally with a range of internal stakeholders (e.g. sales, technical, analytics, solutions, creative, finance/ billing and legal teams) to represent the needs of your clients and deliver key projects.
Build and maintain relationships with your clients.
Develop and present quarterly business reviews with clear alignment to the client's strategic objectives
Support in the development of yearly business plans that align with the clients technical and commercial roadmap
Who You Are:
You've got experience as a Customer Success / Account Manager and/or client-facing role within digital marketing, online advertising, or e-commerce field.
You have experience working with retailers or complex/ambitious clients who expect a deep partnership that generates results.
Experience working with SaaS technologies.
You have a natural ability to listen to the needs of a customer.
Self-motivated team player with ability to take the initiative and deliver solutions.
Strong written and verbal communication and persuasion skills.
High intellectual curiosity and hunger to learn in an ambiguous environment.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.