What You'll Do:

BidSwitch is a smart infrastructure grid for the programmatic technology industry; that helps to facilitate more than 400 supply and demand global technology partners to connect and trade media across all formats.

As a company, BidSwitch processes and filters the entire global programmatic inventory bidstream; layering on data, fraud detection and other services and intelligently optimizing and routing bid opportunities to relevant buyers – all in real-time. As such, BidSwitch represents a massive, globally scaled technology infrastructure that serves to aggregate inventory access, centralize buyer distribution, with numerous value-added tools and large-scale financial media billing & processing.

In keeping with the rapid expansion of our business, we are looking for a Technical Account Manager to join our BidSwitch team, based out of the NY office to support the technical health of a variety of important accounts.

Our Technical Account Managers are seen by our customers as seasoned, technical client services experts in our technology space. People who can manage their needs, build revenue opportunities and make evolving complex, real-time media trading solutions simple.

Working in tandem with Client Service teams, the role will be focused on providing technical analysis, consulting, and basic troubleshooting, as well as supporting client facing initiatives from a technical focus. Additionally, the individual will evangelize BidSwitch to potential and existing clients, and will actively work to promote its products both within BidSwitch and externally with clients and industry entities.

This role will specifically focus on developing and expanding our technical support for media trading DSPs and SSPs. The role requires autonomous activity and an ability to project manage multiple initiatives at once, whilst keeping an open line of communication between extended internal teams. A prime candidate will be able to take an idea from inception to completion while providing analysis of what the potential outcome will be and how we can most effectively achieve goals.

The ideal candidate will possess a deep understanding of the online advertising industry, with a strong technical aptitude for understanding how systems work together in the RTB landscape. With strong analytical and interpersonal skills, the candidate would have proven presentation abilities and an aptitude for frequent travel (when appropriate).

• Communication and presentations of technical capabilities of existing, new and potential future product concepts.
• Thinking creatively to leverage existing features and products to solve unique client problems.
• Gather comprehensive client feedback on revenue driving features and deliver that information internally.
• Generate new feature ideas based on client feedback and present them for internal review. Maintain a revenue focus on these projects.
• Collaborate with internal client teams to build partnerships and service day to day client needs.
• Formulate specific client plans to increase overall trading and SOV
• Day to day management of client technical focus communications and initiatives.
• Provide insightful analysis of trading patterns to grow partnership relations, client performance and revenues
• Champion client initiatives internally and provide the business rationale and technical overview of their efficacy.
• Mentor team members to resolve issues promptly and keep clients and internal teams informed.
• Develop and refine strategic technical solutions and analysis to maximize revenues from existing clients trading through Bidswitch
• Lead deep-dive analysis and technical consulting for clients with a focus on growing partnership relationships, client performance and revenue.
• Serve as a media trading SME to other Criteo product lines-- both among internal client service teams and clients -- as well as a liaison to promote new innovations and opportunities.
• Maintain an in-depth knowledge of existing Bidswitch partnership and product details ranging from technical specifications to business development initiatives, and everything in between.
• Working within both the Solutions Consultant team and wider Client Services river(s) in order to deliver outstanding results for your clients

Who You Are:

• 4+ years of client facing experience, preferably in the ad technology space
• Proven experience in account management, consultation and complex technology solution roles
• Organizational, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
• Strong data analytical skills and ability to troubleshoot from a data driven perspective
• Proven project management and organizational skills
• Excellent communication and presentation skills with a proven track record of developing relationships at engineering, commercial and CxO levels
• Ability to explain technical concepts to non-technical audiences
• Ability to work with a geographically and functionally spread organization
• In depth knowledge of the OpenRTB specifications
• Passion and a positive attitude is essential
• Deep technical background in Ad serving, Media Trading, RTB, Audience or related Ad Tech development is highly desirable
• In depth knowledge of the online advertising industry, technology solutions, advertising / publisher and network business models.
• Computer Science degree or similar background
• SQL/BQ, Excel, Tableau, Datastudio or related data analytical tools.
• Prometheus/Graphite and Grafana experience

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.

The US base salary pay range for this position per year is: