Customer Account Administration Manager
Criteo
What You'll Do:
We are seeking an experienced and proactive Master Data Manager to lead our Customer Account Administration (CAA) team, driving operational excellence across master data management, client onboarding, and billing readiness. This role is critical to ensuring the accuracy, consistency, and completeness of client and contract data that supports our marketing and advertising business.
You’ll play a key role in optimizing data processes and tools, enabling scalability, and ensuring compliance with internal control rules and industry standards. Working closely with Sales, Finance, Legal, and Tech, you will help shape and support the evolution of our master data strategy in a fast-paced, tech-driven environment.
Key Responsibilities:
Team & Process Leadership
• Lead, inspire, and manage a team of Master Data Analysts and Coordinators (approx. 10–15 FTEs).
• Define team objectives, monitor performance, and support continuous development.
• Promote a culture of collaboration, accountability, and innovation within the team.
Data Governance & Quality
• Oversee the creation, validation, and maintenance of client contract master data.
• Ensure data accuracy, timeliness, and alignment with Criteo’s compliance and billing processes.
• Collaborate with Process Excellence and Tech teams to identify and implement data quality improvements.
Operational Efficiency & Automation
• Drive process optimization and contribute to automation projects for client onboarding, data entry, and billing controls.
• Ensure timely resolution of complex master data issues and escalation of anomalies when needed.
• Participate in UAT and support IT in validating new tools and functionalities.
Cross-Functional Collaboration
• Serve as a key point of contact for Sales, Finance, Collections, and Legal teams for all data-related queries.
• Facilitate smooth integration of master data processes with Salesforce, SAP BRIM, and other internal tools.
• Lead or contribute to ad hoc projects (e.g., data migrations, global rollouts, system improvements).
Who You Are:
• Bachelor’s or master’s degree in finance, Business, Operations, or a related field.
• 5+ years of experience in master data management, billing, or client operations in a marketing, tech, or retail environment.
• Proven leadership experience, managing diverse teams and cross-functional stakeholders.
• Strong command of tools such as SAP, Salesforce, Excel, Power BI and workflow platforms.
Key Skills
• Strong analytical mindset and attention to detail.
• Autonomous and hands-on, with the ability to make quick decisions and drive improvements.
• Excellent communication and stakeholder management skills.
• Comfortable working in a constantly evolving, fast-paced environment.
Nice to Have
• Experience with compliance processes (e.g., KYC, contract validation, client onboarding).
• Experience working in international teams or matrix organizations.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.