Technical Success Manager

Braze

Braze

IT
London, UK
Posted on Monday, June 3, 2024

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As a Technical Success Manager, you will be a product expert at Braze, helping customers adopt more of the platform by enabling technical use cases and completing integrations. With your deep technical expertise and problem-solving acumen, you'll provide both strategic and technical guidance to our customers, helping them to leverage Braze's technology to achieve their business goals.

Your responsibilities will include:

  • Technical Solution Development and Implementation: You'll work directly with our customers to understand their business and technical requirements. You'll help design and implement tailored technical solutions that best fit the customer's needs.
  • Technical Consulting: As a Technical Success Manager, you'll serve as a critical technical advisor and advocate for our customers, providing support for technical strategy and enablement questions coming through the Solutions Request queue.
  • Technical Knowledge Management: You'll identify gaps in technical knowledge amongst the Success department and across the customer base and partner with Customer Education and Learning & Development to close these gaps.
  • Product Feedback: With your comprehensive understanding of the product and client use cases, you'll be a valuable resource for product feedback.

Please note this job description does not cover every duty you may need to undertake, you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

  • You have a strong technical background with experience in roles requiring the use of technical skills and knowledge. You're familiar with SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics and/or Basic Programming (Javascript, Python, HTML etc.).
  • You possess strong communication skills, with the ability to explain complex technical concepts to a non-technical audience, as well as engage highly technical audiences with credibility. Your written and verbal skills are exemplary, and your follow-up skills are unparalleled.
  • You're known for being a team player. You're willing to assist your peers and cross-functional partners and actively contribute to internal projects.
  • You have a high level of intellectual curiosity about new technologies and are comfortable adapting in a fast-paced technology environment.
  • You're excited about being a key player in shaping the future of our customer’s technical experience. You're ambitious, driven, and looking for a role where you can make a strong impact..

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.