aPriori is seeking a Customer Support Engineer to join our Support, Deployment & Licensing team. In this customer-facing role, you’ll help our enterprise clients install, configure, and troubleshoot our advanced product cost management software. You’ll work at the intersection of software, IT infrastructure, and manufacturing technologies, ensuring our customers are getting the most value from our solutions.

This is a hands-on, problem-solving position ideal for someone with broad technical knowledge, strong communication skills, and a passion for helping customers succeed. You’ll work directly with clients and collaborate with internal teams including Engineering, Product, Sales, and Customer Success to deliver best-in-class service.

We're looking for someone who thrives in dynamic environments, enjoys variety in their work, and is excited by both technical challenges and continuous learning.

Responsibilities

• Serve as the first point of contact for technical issues, questions, and requests from customers
• Troubleshoot a wide range of issues related to installation, deployment, system integration, performance, and configuration.
• Reproduce and diagnose technical issues, identifying solutions, workarounds, or appropriate escalation paths.
• Collaborate with engineering and product teams to investigate product bugs or limitations, and advocate for customer needs.
• Document known issues, solutions, and best practices in internal systems and customer-facing knowledge bases.
• Contribute to team initiatives to improve tooling, processes, and the overall support experience.
• Provide occasional support during off-hours for high-priority issues, as needed.

• 2–5 years of experience in technical support, system administration, or IT consulting—ideally within a SaaS or enterprise software company.
• Broad technical experience, including: Windows operating systems and networking, Databases (e.g., SQL Server), CAD/PLM systems (e.g., Creo, SolidWorks, NX, CATIA, Teamcenter, Windchill) a plus, Scripting or light coding experience in any language (Python, PowerShell, etc.)
• Strong diagnostic and troubleshooting skills—you know how to investigate an issue methodically and communicate findings clearly.
• Excellent written and verbal communication skills, including the ability to simplify complex topics for a non-technical audience.
• Comfortable managing multiple tasks, prioritizing effectively, and working independently in a remote environment.
• Empathy for customers—you want to help them succeed and hate seeing them stuck.

Preferred Qualifications (Nice to Have)

• Experience supporting enterprise SaaS deployments or customer environments.
• Familiarity with remote desktop tools, ticketing systems (e.g., Zendesk, Jira), and CRM platforms.
• Knowledge of software deployment automation or system integration.

Education and Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field—or equivalent hands-on experience.

aPriori Offers

A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.

aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!

About aPriori

Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.

With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.

Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!

#LI-Hybrid