Manager, Business Analysis
aPriori Technologies
Job Summary:
The ideal candidate for this role has the unique combination of being business-minded and highly analytical while also having a strong and deep background in Salesforce.com and CPQ. As aPriori’s Manager of Business Analysis, you will be the business owner for our enterprise Go-To Market tech stack. This includes working with our technical administrator resources on the day-to-day management and enhancement of all aspects of Salesforce, CPQ, and Gainsight. You will be the intermediary between the business and the technical team working closely to architect solutions and enhancements as it relates to the Revenue team ecosystem. This role will collaborate extensively with internal and cross-functional team members to build requirements, plan, document, and execute on various projects that support business objectives and scale with the business while implementing processes for continuous improvement within Salesforce.com, Gainsight and the related technology stack. This role will also serve as a trusted advisor around deal structure and order management for the EMEA team, while serving as a backup to the deal desk function for N America as well.
Responsibilities:
• Lead short term and long term projects related to enhancements within applicable tech stack including but not limited to requirements gathering, documentation, QA and UAT testing, and change management
• Day to day support of Salesforce, Salesforce CPQ, and Gainsight
• Support Salesforce.com data loads and transitions involving integrations with Marketo, SalesLoft, Gainsight, OpenAir, NetSuite, Zendesk, and others
• Liaison on technical solutions driven by requirements gathered from cross-functional stakeholders
• Perform testing of system enhancements within a test environment and other quality assurance tasks
• Deliver outcomes that enable business automation and streamline data management
• Proactively monitor the integrity of our data
• Develop data management standards and best practices for end users
• Troubleshoot and work with technical resources to fix defects for planned releases and production issues, research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling and monitoring
• Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange
Required Skills/Abilities:
• Extensive knowledge of Salesforce, CPQ, and Gainsight with a desire to use your experience and skills to develop elegant business solutions
• Enjoys new challenges and solving complex business problems
• Creative problem solver driven to deliver excellent service to your internal customers
• Highly motivated and collaborative business partner whose priority is to enable the business to achieve its goals
• Highly organized and use proven project management methodologies to execute on deliverables, manage risks and communicate with functional leaders and stakeholders
• Effective communication with a variety of stakeholders, and possess the patience and skill to clearly articulate technical information between business and technical stakeholders
Education and Experience:
• 4+ years of experience as a business analyst/manager and/or Salesforce and CPQ administrator in a high-growth SaaS company supporting 75+ users
• Adept in multiple software systems; Salesforce.com and related application experience [e.g., Gainsight, DocuSign, Jira, Zendesk, Sharepoint Files Connect, Captivate, Vidyard, as well as integration tools (Celigo)]
• Extensive knowledge of Salesforce platform standard and custom capabilities (e.g. standard and custom fields, validation rules, formulas, page layouts and record pages, custom object and relationships, approvals, and security)
• Conduct QA Tests on changes to Salesforce.com deployment including managing projects in multiple sandbox instances
• Strong understanding of the SDLC and agile delivery methodology
• Experience working with databases and data, performing data cleanup, and/or data manipulation and migration to and from Salesforce.com
• Experience of efficient Dev Ops process for enterprise software
• Have kept abreast of new SFDC features and functionality, and have provided recommendations for process improvements
• Experience with the pace of a high-growth company and can adapt quickly to shifting priorities and deadlines
About aPriori:
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.
With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, and an additional day off each quarter known as “aPriori Day”.
Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!
aPriori considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, pregnancy, age, military veteran status, or disability.
UK candidates- GDPR Notice:https://www.apriori.com/privacy-policy/
US candidates- CCPA Notice: https://www.apriori.com/california-privacy-policy/