Staff Data Informatics Analyst



Kirkland, WA, USA
Posted on Friday, June 7, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
  • Create, track, and report on financial metrics and OKRs for all aspects of Cloud operations.
  • Establish key performance indicators, SLA's, metrics, and measurements demonstrating focused on total cost of ownership.
  • Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
  • Enforce and follow all company policies and procedures to ensure data integrity.
  • Identify business opportunities and ensure customer satisfaction.
  • Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance.
  • Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory.
  • Implement organizational level dashboards including forecasting, planning, deployment, incident, and problem management, and change management analytics across Cloud/Infrastructure & Operations
  • Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products.
  • Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives.
  • Remain engaged and involved with industry best practices and policies.


To be successful in this role you have:


  • Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics or any other related field. An equivalent of the same in working experience is also acceptable for the position.


  • 6+ years of working experience as an analyst with 1+ of those years in designing and development data visualization and executive level dashboards.
  • Must have expert level understanding of financial dashboard design and data visualization best practices.
  • An understanding of cloud architecture, underlying markets and key market drivers, and global mega trends and the value of data & analytics in acting on external disruption and market trends.
  • Must be able to work in fast paced environment and be able to adopt to changing requirements.
  • Knowledge of SQL, Python and R
  • Knowledge of Tableau, Tableau Prep, Power BI and other BI analytics tools.
  • Knowledge of ServiceNow Platform desired
  • Knowledge of Performance Analytics desired.
  • Communication skills
  • Strong analytical skills
  • Interpersonal skills


For positions in the Seattle metro/Kirkland areas, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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