Customer Program Manager



Customer Service, Operations
Taipei City, Taiwan
Posted on Thursday, May 30, 2024

At NVIDIA, we are passionate about visual computing and machine learning which is becoming the backbone of Artificial Intelligence products and services. Our technology is at the heart of state-of-the-art innovation in a large range of products including robotics, autonomous delivery vehicles, medical devices and intelligent video analytic systems. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hardworking and creative people to help us seek some of these rare opportunities.

What you'll be doing:

  • Lead cross-functional teams by integrating the customer, hardware and software partners, with NVIDIA, to build at the edge Artificial Intelligence and Computer Vision products.

  • Define the strategy and tactics for successfully executing embedded product solutions and integration of complex hardware and software stacks, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and start of production.

  • Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely customer acceptance and production deployment.

  • Effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions

  • Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution

  • Regularly communicate the program status and key issues to customer and management

  • Identify organizational learning opportunities for continuous improvements

What we need to see:

  • BS/MS Engineering or Computer Science or equivalent experience

  • 8+ years in PC notebook, embedded or related industry with a focus on program/project management

  • Proven deep customer savvy born of executing complex programs, especially with strategic customers with complex hardware and software architectures

  • Strong technical savvy, including working knowledge of board/system design, BSP development and AI solutions (computer vision/machine learning/deep learning)

  • Supreme leadership skills across broad and diverse functional teams in a global environment

  • Strong analytical and problem-solving skills.

  • Fluent in Chinese and English

Ways to stand out from the crowd:

  • Strong experience in working with customers on complex products with leading edge hardware and software architectures that create new and innovative solutions.

  • Comfortable defining and executing complex program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results. Knowledge of embedded systems and AI solutions is a plus.

  • Consistent record of handling multiple customers and customer programs across worldwide geographies and time zones

With competitive salaries and a generous benefits package, NVIDIA is widely considered to be one of the most desirable employers in the world. We have some of the most brilliant and talented people in the world working for us. If you are creative, autonomous and love a challenge, we want to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.